Frequently Asked Questions

Seeking therapy is a significant step, and it’s natural to have questions about our services, approach, and policies. Below are answers to some of the most frequently asked questions, if you cannot find an answer to your question, please contact us. 

  • Yes, Bounce Back Therapies does accept NDIS participants. Please email or contact us directly to arrange an appointment and obtain all relevant information.

  • Yes, Bounce Back Therapies is a LGBTQIA+ friendly practice. We provide a safe and welcoming environment for individuals of all gender identities and sexual orientations.

  • We offer therapy sessions Monday through Thursday. Please contact us to schedule an appointment.

  • Great news, yes Bounce Back Therapies does accept clients from anywhere in the world. We are happy to book an appointment that suits your time zone.

    All prices are charged in AUD currency. All payments can be made online for your convenience.

  • At Bounce Back Therapies, we take your privacy seriously. All information shared in therapy sessions is confidential and will not be shared with anyone without your explicit consent.

  • For online therapy sessions, you will need a reliable internet connection, a device with a camera and microphone (such as a computer, tablet, or smartphone), and a quiet, private space to conduct your session.

  • Yes, we offer small-group therapy sessions. Group therapy can be beneficial for individuals looking to share experiences and gain support from others facing similar challenges.

  • The frequency of therapy sessions depends on your individual needs and goals. Some clients benefit from weekly sessions, while others may attend bi-weekly or monthly. Your therapist will discuss and recommend a suitable schedule for you.

  • To prepare for your first session, consider what you hope to achieve through therapy and any specific issues you want to discuss. It may also be helpful to write down any questions or concerns you have about the therapy process.

  • If you need to cancel or reschedule a session, please notify us at least 24 hours in advance. This allows us to offer the time slot to another client. Failure to provide sufficient notice may result in a cancellation fee.